All subscription charges made are final and there will be no refund or exchange permitted.

Payment made online by clients is only refundable under conditions

• Payment made by mistake against a wrong account.
• Payment made by mistake against a wrong plan id.
• Payment error occurred during payment procedure and payment transferred in company name (HELLO NANBAA)

To avail refund function an email is to be generated towards admin@hellonanbaa.com 

Refund, If applicable will be processed within 30 working days from the date of email via same source. However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but you didn’t received any notification to your registered email regarding your purchase with in 24 hours of your completion of the transaction then you may inform us by sending us an email on admin@hellonanbaa.com or posting us a message. if the service wasn’t delivered to you with in 30 days the charges will be fully refunded. We request you to include in the email the following details – Package cost, Transaction date and Order Number (XXXX ) shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the service then you will be refunded the money within 14 working days from the date of the receipt of your email.

if client paid or detected twice for one transaction, the one transaction amount will be refunded via same source within 07 to 10 working days.